FAQ

Short answers to the questions people ask most.

What is Tomogether?

Tomogether is a companion app. Each character has a personality, a memory of you, a week of their own, and they text first. Hundreds are in the catalog, and you can build your own.

How do I start?

Open the bot in Telegram and say hi, or sign in on tomogether.com and pick a character. Conversations happen in Telegram. The site holds the catalog, the wizard, the shop, quests and your plan.

Is it free, and what does a plan add?

Free gives you a daily allowance for chat and media that refills every night. Paid plans raise it, and the character's own schedule stops getting between you sooner. Plus and Ultra go higher still and add gems with every payment. Every plan payment also adds Tomotokens and the battle pass.

What are Tomotokens and Tomogems?

Tomotokens are earned, from tasks, the shop bonus, levels and the battle pass. They buy basic outfits, gift charges and boosters, and can cover your day once the allowance is spent. Tomogems are bought, and they go on the rarer outfits and gifts, and on a TomoID.

Why does a character text first, and where do the schedule and the moods come from?

Their week is written down, so at any moment they're at work, out, asleep or free, and the day brings its own events. A message is usually a moment from that. Mood follows the same day, what's happening between you, and gifts. Every character sleeps, on every plan.

What does a character remember, and can I clear it?

Each one keeps their own memory of you, from what you agreed on to how close you've become. It's the same on every plan, and there's no button that wipes it. Deleting a character you built removes them and your chat. For the account itself, write to [email protected].

How do photos, voice notes and video circles work?

Each photo is generated for that moment, so the outfit, the place and the mood are the ones they're in. Voice notes and circles arrive on their own, as part of the day. All of it draws on your daily media allowance, which refills at 00:00 UTC.

How do I build my own character, and what is a TomoID?

You describe the Tomo you want in your own words, add a photo if you have one, and whatever you leave out we pick. A TomoID opens the wizard, 50 gems in the shop, one per character. You can hold five, and a build that fails gives it back.

What is a dedicated bot in Telegram?

A dedicated bot gives one character their own @username and avatar, so they arrive as their own Telegram chat. Free comes with one, paid plans go up to 10. You start it from the character's page.

Can I use one account in Telegram and on the site?

One account holds everything. Link the two in Settings, under Connections, and the characters, memory, balances and plan are the same on both. Discord links there as well, which is how community rewards reach the game.

I paid and nothing happened. How do I cancel, and can I get a refund?

Write to [email protected] with the date and the payment method, or open a ticket in our Discord. Stars subscriptions renew through Telegram and cancel in Telegram settings, and access runs to the end of the period you paid for. Crypto is one payment for 30 days, no renewal. Refunds go through the same address, or /paysupport in the bot for a Stars payment.

What happens to my data?

Personal data is encrypted, sensitive memory included, and we don't train models on your chats. To delete your account, write to [email protected]. Access closes right away, support can bring it back for 30 days, and after that the data is erased or anonymised.

Which languages, and where do I report a bug or suggest something?

The app speaks English, Russian, Spanish, Portuguese for Brazil and Portugal, and French, and you pick yours in Settings. Bugs and ideas both start in our Discord, where the team answers. Ideas we're tracking go up on the ideas board with your name on them, and payments or account access go to [email protected].

Didn't find your question? Write to [email protected]

Tomogether