Refund Policy

Last updated: July 10, 2026

This Refund Policy describes when and how you can request a refund for purchases made through Tomogether (the "Service"), operated by Sole Proprietor Baluev Dmitrii (HVHH 20286781, Republic of Armenia). It is part of and should be read together with our Terms of Service.

1. Subscriptions

You may cancel a subscription at any time from your account settings. After cancellation you keep access to subscription features until the end of the period you have already paid for; we do not pro-rate the remaining period.

14-day cooling-off (EU/UK consumers). If you are a consumer resident in the European Union, the European Economic Area, or the United Kingdom, you have the right to withdraw from the purchase within 14 days without giving any reason. By starting to use subscription features during that period you expressly request immediate performance and acknowledge that you lose the right of withdrawal once the service has been fully performed. Where the service has been partially performed at the time of withdrawal, we may charge a proportionate amount for the portion already delivered.

First-time goodwill refund. If you purchased a subscription by mistake or are unhappy with it, contact us within 14 days of the original purchase (not a renewal) and we will refund you in full, provided you have not made substantial use of paid features.

Renewals. Renewals are not refundable except as required by applicable consumer-protection law. To avoid an unwanted renewal, cancel before the renewal date.

2. Tomotokens and Tomogems (virtual currencies)

Tomotokens and Tomogems are virtual in-app currencies. They have no monetary value outside the Service, cannot be exchanged for cash, and cannot be transferred between accounts.

  • Tomotokens are earned through in-app activity and are never refundable.
  • Tomogems purchased with real money are considered delivered as soon as they are credited to your account. As consumable digital goods, they are non-refundable once credited, except where required by mandatory consumer-protection law.
  • Items obtained by spending virtual currencies (gifts, wardrobe items, boosts, custom Companions) are non-refundable.

3. Cryptocurrency payments

Some purchases can be paid with cryptocurrency through our payment processor. Blockchain transactions are irreversible by design, which affects how refunds and payment issues are handled:

  • Finality. Once a cryptocurrency payment is confirmed and the purchase is credited, the transaction cannot be reversed. Refunds, where approved under this Policy, are issued manually in the same cryptocurrency to a wallet address you provide, minus the applicable blockchain network fee.
  • Underpayment. If the amount received is lower than the invoice amount (for example because your wallet or exchange deducted a transfer fee), the purchase is not delivered automatically. Contact support with your payment number — we will either complete the purchase manually or return the received amount minus the network fee. Small differences within our payment processor's tolerance are completed automatically.
  • Overpayment. If you send more than the invoice amount, the purchase is delivered and you may contact support to arrange the return of the excess (minus the network fee).
  • Expired invoices. Each crypto invoice is valid for a limited time and for a single transfer of the exact amount shown. Funds sent to an expired invoice are not lost — contact support with your payment number and we will resolve it manually.
  • Exchange-rate risk. The cryptocurrency amount is fixed when the invoice is created. We do not compensate for exchange-rate movements between invoice creation and payment.

4. Telegram Stars payments

Purchases made inside Telegram are paid with Telegram Stars. Refunds of Stars purchases, where approved under this Policy, are issued through Telegram's native refund mechanism back to your Telegram account. Subscriptions paid with Stars renew automatically through Telegram; you can cancel the renewal at any time in your Telegram settings, keeping access until the end of the paid period. For any Stars payment issue, use the /paysupport command in the bot or email support.

5. Faulty or undelivered purchases

If a purchase was charged but the corresponding subscription benefits, Tomogems, or in-app item were not credited to your account due to a technical issue on our side, contact us and we will either deliver the purchase or refund it in full. This applies only to delivery failures caused by technical errors, not to purchases you regret after they have been correctly delivered. Statutory rights you have under applicable consumer-protection law are not affected by this Policy.

6. How to request a refund

Email [email protected] with:

  • The email address associated with your account.
  • The date and approximate time of the transaction.
  • For crypto payments — the payment number shown on the Payments page (Menu → Payments), where you can copy it with one tap.
  • A short description of the issue and what outcome you are looking for.

We aim to respond to refund requests within 5 business days. Approved refunds are issued to the original payment method and typically arrive within 5–10 business days, depending on your bank or card issuer.

7. Chargebacks

If you initiate a chargeback or dispute with your payment provider without first contacting us, we may suspend the related account while we investigate. Please reach out to us first; in most cases we can resolve the issue faster than your provider can.

8. Changes to this Policy

We may update this Policy from time to time. Material changes will be announced at least 30 days in advance through the Service or by email. Continued use after the effective date constitutes acceptance of the updated Policy.

9. Contact

Questions or refund requests: [email protected].